Get in touch with us
Do you have a question?
Questions regarding our products and services? Find answers in our Frequently Asked Questions (FAQ) for quick answers to common queries.
OTC Daihen Europe GmbH offers for certified distributors and system partners a cloud-based download area. If you are a certified distributor or partner and do not have access, please contact: Sales@otc-daihen.de
As a certified service partner, you receive product and service training free of charge. Appointments can be requested via Training@otc-daihen.de
You are already a system integrator and integrate robot-based automation solutions at your customers. Or you are a welding machine distributor? The responsible regional sales contact will be happy to discuss a cooperation with you. We will gladly accept an inquiry via E-Mail at Sales@otc-daihen.de.
The OTC Service Network is decentralized and built on regional partnerships. If you are already involved maintenance of welding power sources and/or robots, then you may be the next candidate for our factory service. We will be happy to discuss further details with you after your inquiry at Service@otc-daihen.de .
We are available for our customers by phone with our service hotline: +49 (0) 2161 69497700. You can also reach us by email at Service@otc-daihen.de .
You are welcome to contact our sales hotline by phone +49 (0) 2161 69497170 or email Service@otc-daihen.de . A photo of the configuration with additional information like welding wire or welding process will speed up our help.
Our sales office will be happy to help you with the configuration +49 (0) 2161 69497170 or by email Service@otc-daihen.de .
Our Service office will be happy to take your data and description of the defect. Our first level support will contact you immediately and discuss the solution with you. Please always have the ticket number ready.
Price lists are only distributed to our certified distributors and system partners.
Our order confirmation will show the week of delivery. Should this date be postponed, you will be automatically notified by our system via email. As soon as the goods are packed and ready to be commissioned, you will automatically receive the delivery bill, packing list and, in the case of delivery, the tracking number or, in the case of pickup, the pickup times from our system.
OTC uses UPS worldwide. In special cases, a special arrangement can be discussed with the sales office.
The sales office will be happy to help you, please have your service ticket number ready.
